Get in touch
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Live Chat
Chat with our support team in real time using the widget in the bottom-right corner.
Mon–Fri: 08:00–16:00 CET
Average wait time: 2–5 minutes -
Email Support
Send us detailed inquiries — we reply within 24 hours on business days.
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Phone Support
Mon–Fri: 08:00–16:00 CET
International calling rates may apply.
Looking for something specific?
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Returns & refunds
30-day return window, 14-day EU withdrawal, fresh-stock guarantee — and how to start a return.
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Payment & invoices
25+ payment methods, multi-currency, VAT invoices and bank transfer details.
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Shipping & delivery
Countries we ship to, delivery times and shipping costs per market.
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Impressum
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Company data
NMM Sp. z o.o.
Bocheńska 3/17
31-061 Kraków, PolandVAT ID PL: PL6762621979
VAT ID DE: DE357333737
REGON: 522588905
KRS: 0000982292 -
Customer service hours
Phone & live chat:
Monday – Friday
08:00 – 16:00 CETEmail support:
24/7 — we reply within 24 hours on business days. -
Bank transfer?
See our full IBAN table covering 8 currencies (EUR, GBP, USD, CZK, HUF, RON, DKK, SEK) on the Payment Info page.
Frequently asked questions
📦 Orders & tracking
I didn't receive my order confirmation email
I didn't receive my order confirmation email
Order confirmations are sent immediately after purchase. If you didn't receive one:
- Check your spam or junk folder
- Verify the email address used during checkout
- Log into your account to view order status
- Contact us with your name and order details and we'll resend
How do I track my order?
How do I track my order?
Once your order ships you'll receive an email with a tracking number and link. You can also:
- Log into your account and view order history
- Use the tracking link in the shipping confirmation email
- Contact us with your order number if the link isn't working
Can I change or cancel my order?
Can I change or cancel my order?
Orders can be cancelled free of charge before they ship. Since we process orders quickly, contact us immediately:
- Email: info@medpak.shop with your order number
- Use live chat for the fastest response during business hours
Once shipped, follow the standard return process.
Do I need an account to place an order?
Do I need an account to place an order?
No, you can checkout as a guest. Creating an account gives you extras:
- Track orders and view order history
- Save shipping addresses for faster checkout
- Access exclusive member offers
- Quick reorder of favourite products
🌿 Products
Are your products safe and certified?
Are your products safe and certified?
Yes. All our supplements and health products:
- Come from reputable, certified manufacturers
- Meet EU quality and safety standards
- Are labelled with ingredients and usage instructions
- Are checked for quality before shipping
We carefully select our suppliers to guarantee the highest quality for our customers.
How should I store my supplements?
How should I store my supplements?
For best shelf life and effectiveness:
- Store in a cool, dry place away from direct sunlight
- Keep containers tightly closed
- Avoid bathroom storage (humidity affects quality)
- Keep out of reach of children
- Check expiration dates regularly
Some products may require refrigeration — check individual product labels.
↗️ More detailed help
Shipping costs, countries and delivery times
Shipping costs, countries and delivery times
All details — countries we ship to, delivery times per market, shipping costs and free-shipping thresholds — are on our Shipping Info page.
Payment methods, currencies and VAT invoices
Payment methods, currencies and VAT invoices
Full list of 25+ payment methods, multi-currency info, VAT invoicing and bank transfer details are on our Payment Info page.
Returns and refunds
Returns and refunds
30-day return window, 14-day EU withdrawal right, fresh-stock guarantee, return addresses in 18 countries and the full refund process — all on our Returns & Replacements page.
Is Cash on Delivery available?
Is Cash on Delivery available?
COD is available in selected markets — mainly Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia and Spain. A small COD fee applies (€1–5 depending on country and order weight). Full country availability on the Shipping Info page.