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Shipping costs depend on your location and order weight. We offer FREE shipping on orders over:

• €69 - Austria, Czech Republic
• €79 - Bulgaria, Croatia, Greece, Hungary, Poland, Romania, Slovakia, Slovenia
• €89 - Belgium, Netherlands
• €99 - Most other EU countries
• €199 - Non-EU countries

For detailed shipping rates, visit our Shipping Information page.

Orders placed before 14:00 CET on business days are shipped the same day. Delivery times vary by location:

• 1-3 days: Czech Republic, Hungary
• 3-4 days: Austria, Belgium, Denmark, Germany, Netherlands, Romania, Slovenia
• 4-5 days: Bulgaria, Croatia, Estonia, Finland, France, Italy, Latvia, Lithuania, Norway, Sweden
• 5-7 days: Greece, Ireland, Portugal, Spain, Ukraine
• International (outside EU): 8-23 business days

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by:

• Logging into your account and viewing order history
• Using the tracking link sent to your email
• Contacting our customer service with your order number

Yes! We ship to all EU countries and many countries worldwide including USA, Canada, UK, Australia, and more. International orders may be subject to customs duties and taxes, which are the customer's responsibility.

30-Day Satisfaction Guarantee: Return any unopened product within 30 days of delivery for a full refund.

To be eligible for return, products must be:

• In original, unopened packaging
• In the same condition as received
• With all seals and labels intact

Note: Due to health and safety regulations, opened supplements cannot be returned unless defectiv

Option 1: Online Return Form (Recommended)

• Fill out our online return form
• Receive return instructions via email
• Print the provided return label

Option 2: Email Request

• Email info@medpak.shop with your order number
• Include the product name and reason for return
• We'll send return instructions within 24 hours

Refunds are processed within 14 business days of receiving your return. The refund will be issued to your original payment method:

• Credit/Debit Card: 3-5 days to appear on statement
• PayPal: Instant credit to PayPal account
• Bank Transfer: 2-5 business days
• Cash on Delivery: Via bank transfer or PayPal

We accept multiple secure payment methods:

Credit/Debit Cards:

• Visa, Mastercard, American Express, Maestro

Digital Wallets:

• PayPal, ShopPay, Apple Pay, Google Pay

Local Payment Methods:

• Klarna (Pay Now/Later/Installments)
• iDEAL (Netherlands)
• Bancontact (Belgium)
• Giropay (Germany)

Other:

• Bank Transfer (SEPA/SWIFT)
• Cash on Delivery (selected countries)

Product prices are displayed in your local currency when available. For all other countries, prices are shown in EUR (€).

We support multiple currencies including:

• EUR (€) - Eurozone countries
• GBP (£) - United Kingdom
• USD ($) - United States
• CZK (Kč) - Czech Republic
• HUF (Ft) - Hungary
• RON (Lei) - Romania
• DKK (kr) - Denmark
• SEK (kr) - Sweden
• And many more...

The final price in your local currency will be shown at checkout. Currency conversion is updated daily.

Cash on Delivery (COD) is available in selected countries including:

• Austria, Bulgaria, Croatia, Czech Republic
• Estonia, Greece, Hungary, Latvia
• Lithuania, Romania, Slovakia
• Slovenia, Spain

A small COD service fee applies (€1-5 depending on country and order weight).

Yes! All our supplements and health products:

• Come from reputable, certified manufacturers
• Meet EU quality and safety standards
• Are properly labeled with ingredients and usage instructions
• Are checked for quality before shipping

We carefully select our suppliers to ensure the highest quality products for our customers.

For optimal shelf life and effectiveness:

• Store in a cool, dry place away from direct sunlight
• Keep containers tightly closed
• Avoid bathroom storage (humidity can affect quality)
• Keep out of reach of children
• Check expiration dates regularly

Some products may require refrigeration - check individual product labels.

For orders within the EU, there are no customs fees. For orders outside the EU:

• Orders may be subject to import duties and taxes
• These fees are determined by your local customs office
• The customer is responsible for any customs charges
• We declare the actual value of goods on customs forms

Tip: Check with your local customs office for specific rates in your country.

No, you can checkout as a guest. However, creating an account offers benefits:

• Track orders and view order history
• Save shipping addresses for faster checkout
• Manage subscriptions (if applicable)
• Access exclusive member offers
• Quick reorder of favorite products

Orders can be cancelled free of charge before they ship. Since we process orders quickly:

• Contact us immediately after placing your order
• Email: info@medpak.shop with your order number
• Use live chat for fastest response during business hours (08:00-16:00 CET)

Once shipped, you'll need to follow our return process upon delivery.

Order confirmations are sent immediately after purchase. If you didn't receive it:

• Check your spam/junk folder
• Verify the email address used during checkout
• Log into your account to view order status
• Contact us with your name and order details

We can resend confirmation emails upon request.